Claim term
A claim should be submitted as soon as possible after identifying an issue, and within 10 business days after delivery (or a longer period if specified in the Seller's Special conditions). The time for delivery acceptance or claim is shown in the order, and the deadline expires at 23:59 on the final business day.
If you decide to submit a claim, select a claim type for the item(s): My mistake, Shortage, Wrong item(s), or Defect(s). A credit invoice for the whole order — including the claimed and returned item(s) — is issued after the seller accepts the claim and you do not order the missing item(s). If you order the missing item(s), the seller delivers them free of charge. If a claim is not submitted within the applicable period, the system automatically accepts the delivery.